Shipping Policy
Last updated: 21 September 2026
Order processing
Orders are reviewed within 1 business day. You will receive an email confirmation after checkout, then a second email with a tracking number when the parcel ships.
Estimated delivery time
- After dispatch, most orders arrive within 7–15 business days depending on destination and customs.
- Remote areas and peak seasons may take longer.
- Delivery estimates start from the ship date, not the order date.
Where we ship
Shipping countries available at checkout. If your country does not appear, email info@coco-wawa.com before paying.
Shipping cost
Shipping is calculated at checkout by destination and parcel weight. The final amount is shown before you complete payment. We do not add surprise fees after the order is placed.
Customs and import fees
International orders may be subject to customs duties, taxes, or handling fees charged by your country. These charges are the responsibility of the buyer and are not included in the product price unless stated at checkout.
Tracking
Use the tracking link in your shipping email. If tracking does not update for 7 days after the first scan, contact info@coco-wawa.com with your order number.
Lost, delayed, or damaged parcels
- Delayed: wait until the estimated window ends, then contact us with the tracking number.
- Lost: we open a carrier investigation. If the carrier confirms loss, we reship or refund according to the case.
- Damaged in transit: photograph the box, the inner packaging, and the product within 48 hours of delivery and email the photos to info@coco-wawa.com.
Wrong plug type
Many feeders are offered with US, EU, UK, AU, or USB options. Check the variation before checkout. A wrong plug selected at checkout is not treated as a shipping error.
Address mistakes
Please confirm your shipping address at checkout. We are not responsible for parcels sent to an address entered incorrectly by the customer. If the parcel has not shipped yet, email us immediately so we can try to update the address.