Returns & Refunds

Last updated: 21 September 2026

You may request a return within 30 days of delivery.

What can be returned

  • Unused feeders in original packaging, with all parts, cables, and manuals.
  • Wrong item received.
  • Item damaged on arrival (photos required).
  • Item that does not match the product listing in a material way.

What cannot be returned

  • Items used, dirty, scratched, or missing parts.
  • Items returned after 30 days from delivery.
  • Items without proof of purchase / order number.
  • Change of mind after the product was used with pet food inside (hygiene).

How to start a return

  1. Email info@coco-wawa.com with your order number and reason.
  2. Wait for a return authorization. Do not ship the item back before we confirm.
  3. Pack the feeder in the original box if possible.
  4. Send the parcel with tracking. Keep the receipt.

Return shipping

  • Our error (wrong item, damaged, not as described): we cover a reasonable return shipping cost or arrange the return.
  • Change of mind on an unused item: return shipping is paid by the customer unless we say otherwise in writing.

Refunds

  • Inspected after the item arrives back to us.
  • If approved, refunded to the original payment method within 5–10 business days after inspection.
  • Shipping fees are refunded only when the return is due to our error.
  • If the returned item is used or incomplete, we may refuse the refund or deduct the loss in value.

Replacements

If a unit is defective on arrival, we may replace it instead of refunding when the same model is in stock.

Cancellations

If the order has not shipped, email info@coco-wawa.com and we will cancel and refund. If it has already shipped, use the returns process above.

Warranty / defects after use

If a feeder fails under normal use shortly after arrival, contact us with a short video of the issue. We will advise repair, replacement, or refund case by case.