Last updated: September 25, 2026

We want you and your pet to love every order. If something isn’t right, you can request a return within 30 days of delivery.

What can be returned

  • Unused items in original packaging with all parts, cables and manuals (feeders, beds, cages, tanks, toys, accessories, clothing).
  • Wrong item received.
  • Item damaged on arrival (photos required within 48 hours).
  • Item that does not match the product listing in a material way.

What cannot be returned

  • Opened food, treats, litter, supplements and cleaning products, for hygiene and pet-safety reasons (unless damaged or incorrect).
  • Items that have been used, chewed, washed, scratched or are missing parts.
  • Personalized and print-on-demand items made to your order, unless defective, damaged or incorrect.
  • Items returned more than 30 days after delivery or without an order number.

How to start a return

  1. Email info@coco-wawa.com with your order number, the item and the reason (photos help).
  2. Wait for a return authorization and address. Please do not ship before we confirm.
  3. Pack the item securely, ideally in its original box, and ship with tracking. Keep the receipt.

Return shipping

Our error (wrong, damaged, defective or not as described): we pay return shipping or send a prepaid label, or we may let you keep the item and refund or reship.
Change of mind on an unused item: return shipping is paid by the customer.

Refunds

We inspect returned items within 3 business days of arrival. Approved refunds go back to the original payment method within 5–10 business days. Original shipping fees are refunded only when the return is due to our error. Items returned used or incomplete may receive a partial refund.

Exchanges and replacements

If an item is defective or the wrong size or variation was sent, we can replace it when the same model is in stock, or refund you.

Marketplace sellers

Items sold by independent vendors on COCO WAWA follow this same policy as a minimum. Contact us and we will coordinate the return with the vendor.

Cancellations

Orders that have not shipped can be cancelled free of charge; email us as soon as possible. Once shipped, please use the return process above.

Warranty and defects after use

If a product fails under normal use, contact us with a short video or photos. We will advise repair, replacement or refund according to the manufacturer warranty and the case.

Contact

COCO-WAWA, LLC
2232 Dell Range Blvd., #245-3076, Cheyenne, WY 82009, United States
Email: info@coco-wawa.com